Items to Prepare When Using Insurance Benefits:

• Insurance Policy Card
• National ID Card or any government-issued photo ID

For Outpatient Services:

1. Present the insurance card and National ID Card or government-issued ID at the registration counter.
2. The registration officer will verify the information on the insurance card and inform the patient of the initial insurance conditions.
3. After being examined by the doctor, the finance officer will ask the patient to sign the claim form. If there are any additional costs beyond the insurance coverage, the patient must pay the excess amount (depending on the terms of the policy).
4. If the insurance does not cover the service or if it does not meet the policy conditions, the patient will need to pay upfront and submit the claim form along with the receipt to the insurance company for reimbursement.

For further inquiries, please contact the Benefits Coordination Department at:

• Phone: 02-078-8919
• Email: info@wihhospital.com

For Inpatient Services:

1. Present the insurance card and National ID Card or government-issued ID at the inpatient admission department.
2. The officer will provide the claim documents and a copy of the insurance card for the patient to sign.
3. After the officer has coordinated with the insurance company, the patient will be informed whether FAX CLAIM is applicable.
4. If the patient is eligible for FAX CLAIM, upon discharge, the inpatient finance officer will coordinate the medical expenses and claim documents, including the medical summary, with the insurance company to ensure maximum benefits for the patient. If there are any uncovered costs, the finance department will notify the patient to pay the excess amount (if any).

If FAX CLAIM is not applicable:

The hospital will prepare the claim documents and receipt for the patient to submit to the insurance company for reimbursement.

Let me know if you need further assistance!